Use Case: Requesting Additional Help
How to request extra practice, additional homework, or support from teachers on Speakly.PRO.
Scenario
You want additional practice materials or homework to reinforce your learning on specific topics.
Some homework requests may cost tokens depending on your course settings. Check your token balance before submitting a request.
Step 1: Access the Request System
Go to "Homework" in the sidebar and click "Request Additional Homework". You can also find a "Request Homework" widget on the Dashboard.
Step 2: Fill Out the Request
Topic/Subject
Select from the dropdown or type a custom topic. Be specific -- instead of "I need help with grammar," say "I need practice with past tense irregular verbs."
Complexity Level
- Simple: Basic exercises, foundational concepts (15-30 min)
- Medium: Intermediate difficulty, application exercises (30-60 min)
- Complex: Advanced exercises, integration tasks (60+ min)
Type of Work
- Exercise Practice: Multiple choice, fill-in-blank, matching, error correction
- Writing Practice: Essays, short compositions, email writing
- Speaking Practice: Conversation prompts, recording exercises, pronunciation
- Reading/Listening: Comprehension exercises, article analysis, video responses
Additional Details
Provide context about why you need practice, specific areas of difficulty, and any deadline.
Example:
"I'm struggling with using the subjunctive mood in Spanish. I understand the rules but have trouble applying them in conversation. Could I get exercises focusing on everyday conversation scenarios? I'd like to complete this by Friday if possible."
Step 3: Choose Checking Method
Your Teacher
Your regular teacher reviews the work. Aligns with your course content and learning style, but depends on their schedule.
Community Pool
Request goes to qualified community teachers. First available teacher claims it. Usually faster response (24-48 hours). Cost varies by teacher rating.
Step 4: Submit the Request
Review All Fields
Verify topic, complexity level, and checking method.
Check Cost (if applicable)
Token cost is displayed on the form. Verify you have sufficient balance.
Click Submit
Click "Submit Request". Confirm any payment. Wait for confirmation.
Confirmation
Request ID provided. Estimated completion time shown. Tokens deducted (if applicable).
Step 5: Wait for Assignment
Tracking Your Request
Go to "Homework" → "Requested" or "Pending" tab. Status indicators:
- "Pending": Waiting for teacher
- "Claimed": Teacher assigned, working on it
- "Ready": Homework created, awaiting review
- "Assigned": Homework added to your assignments
Timeline Expectations
- Your Teacher: Simple 1-2 days, Medium 2-4 days, Complex 3-7 days
- Community Pool: Usually 24-48 hours
Step 6: Complete the Assigned Homework
When the homework is ready, it appears in your "Pending" tab. Open it, complete the work, and submit for feedback.
See Submitting Homework for detailed instructions.
Special Features
Requesting Help for Specific Lessons
From a completed lesson page, click "Request More Practice" to pre-fill the request form with related topics.
Urgent Requests
Mark a request as "Urgent" (if available) for faster turnaround. May cost additional tokens.
Understanding Token Costs
Token costs vary depending on your course and organization settings. Your teacher or organization admin configures the pricing for homework requests. The cost is displayed on the request form before you submit.
Community pool may have different pricing based on teacher rating.
Troubleshooting
Request Not Submitting
- Check token balance
- Fill all required fields
- Refresh and try again
- Contact support
No Response to Request
- Check request status in Homework section
- Wait appropriate time (see timeline above)
- Contact teacher directly if urgent
- Cancel and resubmit if needed
Can't Afford Token Cost
- Purchase more tokens
- Request simple level (cheaper)
- Ask teacher for free alternative
- Use existing course materials
Related Documentation
- Submitting Homework - Complete guide to homework submission
- Lessons & Homework - Working with assignments
- Billing & Tokens - Understanding token system











